Support
Help for parents, caregivers, and families using Chloe: Nursery Ledger.
If sync looks stale, a voice session failed, or a screen does not match what you expected, send a note with enough detail for us to reproduce the issue quickly.
What to include in a report
A short, specific note helps us reproduce the issue much faster than a general description of what felt off.
- Include your iPhone model and iOS version.
- Tell us which screen you were using.
- Share the exact steps that led to the issue.
- Attach screenshots when the UI looked wrong or stale.
- For sync issues, mention the account email and approximate time.
Frequently asked questions
Quick answers to the things people most often write in about — accounts, sync, and switching devices.
Is Chloe available on the App Store?
Not yet. Chloe is in a closed beta on TestFlight, available only to invited testers. There is no public download or signup link. If you are already a tester, install and update Chloe through your TestFlight invitation.
How do I invite a parent or caretaker?
Select the baby, then open Settings → Care Team → Invite person. Enter the other person’s account email and choose their access. For Dad with parental permissions, choose Full access and the Dad relationship. Create the invitation and share its link. Each baby needs a separate invitation.
How do I accept a care-team invitation?
First install the current Chloe beta using your separate TestFlight invitation. In Chloe, open Settings → Accept Invitation, paste the care-team link, and sign in or create an account with the invited email. Confirm your email, review the baby and access, then accept. Your existing babies stay separate. A care-team link does not grant access to the closed TestFlight beta; ask the person who invited you if you still need beta access.
Can I use pounds and ounces for weight?
Yes. Open Settings → Display → Weight unit and choose grams or pounds and ounces. You can also switch units while entering a weight. The app remembers the choice on that iPhone and preserves existing measurements. Feeding units are configured separately.
Which voice options can I use?
Choose the provider in Settings → Voice. The upcoming Connected care plan includes online voice and care-team sharing; shared voice is still being tested. Experimental Apple voice works with private local records on supported iPhones with Apple Intelligence and iOS 26 or later. It needs no account for local logging; speech assets may need an initial download. Viewers cannot log entries.
How do I create an account?
Open Settings in the app, switch to Create Account, and enter your email and a password. Depending on how your account is configured you may need to confirm your email first — the confirmation link opens a page on nurseryledger.com and sends you back to sign in.
How do I sign in on a second device?
Use your TestFlight invitation to install Chloe on your other iPhone, then sign in to your own account. Open the same baby and check its sync status. For another person’s phone, invite their own account to the care team instead of sharing your password.
I forgot my password. How do I reset it?
From Settings, tap “Forgot password” and enter your email. The reset link opens a page at nurseryledger.com/auth/reset-password where you set a new password, then you can sign back into the app with it.
How does cloud sync work?
Personal cloud sync starts when you choose Sync now. Joining or starting a shared care team turns on automatic foreground sync for that baby. Each entry keeps its original author. If two people correct the same entry, Chloe asks you to review the saved version before applying your correction.
Why didn’t my new entry show up on my other device?
Check that both people have selected the same baby and accepted their care-team invitations. Shared care refreshes while the app is open and connected; personal sync uses Sync now. An entry marked as saved on this iPhone is not yet visible to the team. Check the sync message for a connection problem, a correction needing review, or care-team access that needs refreshing.
Do I need an account to use the app?
Personal local logs and supported Apple voice do not require an account. An account is needed for online voice, optional cloud sync, invitations, and connected care. Each person on a care team uses their own account.
What does signing out actually clear?
Signing out ends your cloud session and hides that account's babies and shared logs. Independent local babies remain available. Signing in with a different account does not give it access to the previous account's history.
What happens when I delete my account?
Chloe first shows which babies have another full-access adult. Their shared history remains with the team, including your contributions under a former-member label. For a baby where you are the last full-access adult, add another full-access adult or explicitly delete that baby and its history. Account data is removed from this iPhone; independent local logs remain.
What can Mom, Dad, Grandma, and a caretaker see?
Mom, Dad, and Grandma can all have the same Full access to logs, insights, the baby profile, and team settings. Caretakers can read everyone's entries, add entries, and correct only their own; they do not get statistics or insights. Viewers can only read the log. Access is assigned separately for each baby.
What happens after the free month?
The upcoming plan includes a first month of Connected care free, then $9.99 per month to keep online voice and care-team sharing. Cancel before renewal to continue with free local tools and Apple voice on a supported iPhone. Online voice has a monthly allowance, which will be shown before subscribing. Existing beta families keep their current free-sharing access.
What happens when the online voice allowance runs out?
For the upcoming Connected care plan, online voice pauses at the allowance limit, with no extra usage charges. Manual logging and care-team access continue while your plan is active. Online calls last up to three minutes, with one call at a time per family. Private Apple voice remains available for local records on supported iPhones.
What happens if shared care is paused or my access is removed?
Existing beta sharing access continues under its current terms. While offline, pending entries stay marked as saved on this iPhone until the connection returns and current membership is verified. Removal ends server access immediately; the app removes the shared cache when it learns about the change. Offline access requires reconnecting after 24 hours to verify membership.
Contact
Closed beta access
Chloe is invite-only through TestFlight. It is not available on the App Store, and there is no public signup link. Existing testers should use their TestFlight invitation to install or update the app. A care-team invitation is separate from beta access.
What the app tracks
Chloe: Nursery Ledger is a voice-first newborn tracker for feeds, diapers, nursing, pumping, weight, reminders, exports, private Apple voice on supported iPhones, and optional Connected care. Each baby has a separate care team. The app is designed to stay fast when one hand is free and the other is not.
ChatGPT Site
Chloe with ChatGPT.
The Chloe Site uses ChatGPT sign-in, OpenAI voice, quick logging and interactive insights. It is currently a private preview, so you need access to open it. It is a web app hosted on Sites. Your selected baby’s name appears as its heading; tap the name to switch babies or add one. You can use the Site without installing a plugin.
Website screenshots use sample records. The Site has its own babies, records and caregiver permissions; it does not connect to or synchronize with your iPhone ledger. Manual logging and preset questions need no API key. Voice and custom AI questions require your own OpenAI API key and are billed separately from a ChatGPT subscription.
The Chloe plugin
Chloe also has a private companion plugin for ChatGPT. With access, install or connect Chloe from your available plugins, type @ and select Chloe, then ask “add a 100 ml bottle for Oliver.” The Site owner can find it under Plugins → Personal → Created by you. It is not yet a public directory release. A baby invitation alone does not grant Site or plugin access.
The plugin reads and writes the same baby records as the Site, with the same caregiver permissions. It does not need the Site’s personal OpenAI API key. The plugin name stays @Chloe for every family; the baby’s name personalizes the Site heading and browser title. The iPhone app and home-screen icon keep their existing names.
A bottle preference that stays with you
When you say “bottle” without a milk type and have no saved preference, Chloe asks “Breast milk or formula?” before saving. Reply “formula” for just that bottle, or “formula, and it’s always formula” to also remember it. The preference is saved separately for you and that baby across chats. Explicitly naming another milk type applies to that bottle only.
In the Site, open Settings → Your preferences → Bottle milk to choose Formula, Breast milk, or Ask each time. Existing entries are preserved. Other caregivers and babies keep their own preferences. Manual logging uses the same default and asks you to choose when none is saved.
Open the Chloe Site. For questions, contact support@nurseryledger.com.